You want to return a product? No problem! 

LOGIN HERE & RETURN YOUR ORDER

In-Store Purchases:

For purchases made in-store, it is possible to exchange items, but we do not offer refunds (in accordance with current law). From November 15 to December 31, 2024, you have until January 31, 2025 to exchange your products in any Cabaïa boutique. Any purchase made in a Cabaïa boutique can be exchanged in another Cabaïa boutique*.

*Within the same country of purchase. (Belgium = return to Belgium / France = return to France, etc.)

Online Purchases:

Cabaïa bags sold with pouches on our website (Adventurer, Starter, Explorer, City, Diaper bags, Travel bags, Laptop sleeves, Laptop bags, Crossbody bags, Suitcases) must be returned exclusively through our online platform. Refunds will be issued to the original payment method.

These products cannot be exchanged or refunded in-store. Other products sold on the Cabaïa website can be returned to a boutique within 14 days for an exchange only. From November 15 to December 31, 2024, returns are extended and accepted until January 31, 2025.

For a refund, the return must be processed through the online platform. Refunds will be issued upon inspection of the products, which must be complete and resalable. They will be issued to the original payment method.

Generate your free return label:

From your customer account 

Log in to your customer account to download the return label: 

My Account > Orders and Returns > Return an item. 

You don't have a customer account?

No problem, to find your invoice and download the return label, create a customer account with the email address you used when ordering: 

My Account > Orders and Returns > Return an item.

You will then have to stick the return label on your package.

*The returns of the orders dispatched in metropolitan France and the EU zone are free!

Returns are at your expense if you live outside the EU zone (Switzerland, UK, Norway, USA, etc).

Any questions?

Check out our FAQs! or contact us via our contact form.